All openings

Operations

Online Moderator

Type
Full-time
Location
On-site / Hybrid — Dhaka
Salary
৳10,000 – ৳15,000 / mo
Posted
Posted Jun 11, 2026
Closes
Closes Jul 28, 2026

Handle customer enquiries across email, WhatsApp, and social media, ensuring every Fascino customer feels heard, valued, and helped. You are the brand's voice in every conversation.

What you’ll do

  • Respond to customer queries within a 2-hour SLA.
  • Process returns, exchanges, and order issues.
  • Escalate complex complaints to the right team.
  • Maintain customer satisfaction (CSAT) above 90%.

What we’re looking for

  • Excellent written Bengali and English.
  • Empathetic, patient, and solutions-oriented.
  • Previous customer service experience preferred.
  • Comfortable with Meta Business tools.
Prefer to email? Send your CV and a short note to HR@fascinobd.com.