Terms & Conditions

Agreement to Terms: By accessing our services, you confirm that you are at least the legal age of majority in your country or state of residence, or that you are accessing the site under the supervision of a parent or legal guardian. Account Security: When creating an account on the Fascino website, you are responsible for maintaining the confidentiality of your account credentials and password. You agree to accept responsibility for all activities that occur under your account.

Right to Refuse Service: We may refuse service, terminate accounts, remove or edit content, or cancel orders where we have a lawful and reasonable basis to do so, including suspected fraudulent activity, misuse of our services, payment or address verification concerns, or violation of these Terms.

Product Descriptions & Imagery: We make every effort to display the colours, fabrics, embroidery, and design details of our products as accurately as possible. However, actual product colours may vary slightly depending on your device's screen calibration, photography lighting, or minor batch variations in dye and fabric production. Stitched vs. Unstitched Clothing:

• Unstitched Items: Unstitched suit sets/fabrics come as individual pieces (e.g., shirt, trousers, dupatta). Measurements and contents are detailed on each product page.
• Stitched / Ready-to-Wear Items: Please refer to our official Size Guide before placing an order. Minor deviations (up to 1 inch) in stitching dimensions are standard within garment manufacturing and will not be considered defects.

Pricing & Currency: Prices displayed on the website are listed in Bangladeshi Taka (BDT) for domestic customers and may display in equivalent local currencies for international visitors. Prices are subject to change without prior notice.

Typographical Errors: In the event that a product is listed at an incorrect price or with incorrect information due to a system error or typographical mistake, Fascino reserves the right to decline or cancel any orders placed for that product, even if the order has been confirmed and paid for. In such cases, a full refund will be processed.

Order Acceptance: The receipt of an email or SMS order confirmation does not signify our final acceptance of your order. Fascino reserves the right to accept, limit, or decline your order at any time prior to dispatch based on stock availability, payment clearance, or address verification.

Payment Methods:

• Domestic (Bangladesh): We accept local credit/debit cards, Mobile Financial Services (MFS) including BKash and Nagad, Internet Banking, and Cash on Delivery (COD) in eligible zones.
• International: We accept international credit/debit cards (Visa, MasterCard, American Express) and global payment gateways integrated at checkout.

Cash on Delivery (COD) Terms: For COD orders within Bangladesh, customers agree to pay the full invoice amount in cash to the courier representative upon delivery. If COD deliveries are repeatedly refused without valid reason, Fascino may limit or remove COD eligibility for the relevant account after reviewing the order history and customer communication.

Domestic Shipping (Bangladesh):

• Deliveries within Dhaka typically take 2–3 business days, while deliveries outside Dhaka take 3–5 business days.
• Delivery timelines are estimates and may be subject to delays during festive periods (such as Eid, Pohela Boishakh, or end-of-season sales), political disruptions, or extreme weather conditions.

International Shipping:

• We ship globally via international express courier partners (e.g., DHL, FedEx). Delivery timelines generally range from 7–14 business days after order dispatch.

Customs, Duties & Import Taxes: International orders may be subject to customs clearance procedures, import duties, tariffs, taxes, brokerage fees, or other charges imposed by the destination country. These charges are set by the relevant customs or governmental authority and are the customer’s responsibility. Fascino has no control over these charges, cannot predict their amount, and is not responsible for delays caused by customs inspection, documentation review, or clearance procedures.

Failed Deliveries: If a parcel is returned to us due to an incorrect shipping address provided by the customer, or because the customer was unreachable/refused delivery, re-shipping fees will apply before the parcel is re-sent.

Order Cancellation: Once an order is placed on the Fascino website, it is immediately routed for processing, fabric checking, packaging, or custom stitching. Therefore, we may not accept order cancellations once an order has been successfully submitted and confirmed. Customers are strongly advised to thoroughly review their cart details, product specifications, sizing, delivery address, and payment method before completing checkout. Eligibility for Returns & Exchanges:

• Returns or exchanges are accepted within same day of delivery for domestic orders if the item received is defective, damaged, or substantially different from what was ordered.
• To be eligible, the item must be unworn, unwashed, unaltered, free from scents/perfumes, and in its original condition with all original tags and packaging intact.

Non-Returnable Items: Customized/tailored garments, stitched items altered upon request, clearance/sale items, and promotional offer products are final sale and cannot be returned or exchanged unless defective.

Return Process:

• Customers must contact customer support with their order number and an unboxing video or clear photographs showing the defect/issue within 48 hours of receipt.
• Once approved, the item must be sent back to our designated fulfillment center. Return shipping charges for non-defective size exchanges are borne by the customer.

Refunds: Approved refunds will be issued back to the original method of payment (or via MFS/bank transfer for COD orders) within 7–10 business days after the returned product passes quality inspection.

Ownership: All content on this website—including but not limited to brand names, logos, graphics, garment designs, photos, campaign imagery, copy, software, and underlying code—is the exclusive intellectual property of Fascino.

Restrictions: You are granted a limited license to access and make personal use of this site. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the site, its imagery, or design patterns for commercial purposes without explicit written consent from Fascino management.

• You agree not to submit false, misleading, abusive, defamatory, obscene, or unlawful content.
• You agree not to upload viruses, malware, or malicious code that could compromise the functionality or security of our website.
• We may remove user content that violates these Terms, is unlawful, is abusive or defamatory, infringes another party’s rights, contains malicious material, or is otherwise inappropriate for our customer community and brand channels.

Our website may integrate with or link to third-party services (such as payment gateways, courier tracking portals, and social media platforms). Fascino is not responsible for examining or evaluating the content or accuracy of third-party materials, and we do not warrant and will not have any liability for third-party websites or services.

• Fascino, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of your use of—or inability to use—our website, products, or delivery services.
• Our total liability to you for any claim arising out of or related to these Terms or any purchase shall not exceed the total amount paid by you for the specific order in question.

You agree to indemnify, defend, and hold harmless Fascino and its parent, subsidiaries, affiliates, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

• These Terms and Conditions, and any separate agreements whereby we provide you products or services, shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh.
• Any dispute, controversy, or claim arising out of or relating to your use of the website or purchases made through Fascino shall first be attempted to be resolved amicably through good-faith negotiation. If unresolved, it shall be submitted to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.