Delivery & Return Policy

Delivery Coverage

We fulfill and deliver orders domestically across Bangladesh and globally to international destinations through our network of trusted courier and global logistics partners.

Delivery Timelines

• Inside Dhaka: 2 to 3 business days
• Outside Dhaka: 3 to 5 business days
• International Delivery: 7 to 14 business days (subject to destination country transit and customs clearance)

Note: Order processing and dispatch occur on business days, excluding national holidays and announced store closures.

Shipping Rates & Tracking

Shipping charges are calculated at checkout based on package weight, dimensions, and delivery location. For a single product it is usually 70tk inside Dhaka and 120tk outside Dhaka.

Once your package is dispatched, you will receive a tracking details notification via SMS, email, or direct message.

Customs, Duties & Import Taxes

For international shipments, any local import duties, taxes, or clearance fees levied by the destination country are the sole responsibility of the customer.

Return Conditions

We take great care in packaging your orders. You may request a return if your item arrives damaged, defective, incorrect, or incomplete, subject to the conditions below:

• The request must submitted immediately after order delivery.
• The item is unworn, unwashed, unused, and unaltered.
• All original tags, labels, and packaging remain completely intact.
• You hold the original purchase receipt or invoice.

How to Initiate a Return

1. Notify Us: Contact Fascino Customer Support immediately after delivery by phone call, email or through the official Fascino social media pages.
2. Submit Proof: Provide your Order ID, phone number, and clear photos or videos showing the item, packaging, invoice, and the reported defect, damage, missing item, or incorrect product.

Return Pickup/Shipment

• Domestic (Bangladesh): Upon verification, our team will schedule a pickup or provide instructions to return the parcel through our designated courier service.
• International: Customers must send the parcel back via a trackable global courier service after receiving approval from Fascino support team.