Privacy Policy

We collect information that you provide directly to us, as well as details gathered automatically when you browse our site:

• Personal Details: Name, shipping address, billing address, phone number, and email address provided during checkout or account creation.
• Payment Information: Payment details processed securely through encrypted third-party payment gateways. Fascino does not store full credit card numbers or sensitive banking credentials on its servers.
• Order & Communication History: Records of products purchased, order history, customer support queries, and direct correspondence.
• Technical Data: IP address, browser type, device details, time zone, and browsing interactions collected via cookies and tracking technologies to improve performance.

We use the collected information for the following business purposes:

• Order Fulfillment: Processing orders, arranging worldwide delivery through trusted global shipping partners, and issuing order updates.
• Customer Support: Addressing inquiries, processing returns or replacements and resolving service-related issues.
• Personalization & Marketing: Recommending collections, sharing promotional offers, updates, or news (you may opt out at any time).
• Website Improvement: Analysing site traffic, optimizing user experience, and enhancing system security.
• Legal & Regulatory Compliance: Adhering to applicable tax laws, e-commerce regulations, and fraud prevention protocols.

Fascino does not sell, rent, or trade your personal information. We share data only with necessary service providers:

• Logistics & Delivery Partners: Trusted third-party couriers and international shipping providers to fulfill and deliver your orders locally and globally.
• Payment Processors: Secure third-party payment channels to verify and process transactions.
• IT & Analytics Services: Service partners that assist in hosting, maintaining, and optimizing our web platform and digital marketing.
• Legal Authorities: When required by law, regulation, court order, or to protect the safety, rights, or property of Fascino and its customers.

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or misuse. Access to personal data is restricted to authorized personnel and trusted service providers bound by strict confidentiality obligations.

Our website uses cookies to enhance browsing, remember cart items, and collect analytics. You can adjust your browser settings to decline cookies; however, some website features or checkout functionalities may not operate properly as a result.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal and transactional record-keeping requirements.
• Unsubscribe from marketing communications at any time via the link in our emails or by contacting us.

Fascino will review and respond to rights requests in accordance with applicable privacy laws.

We may update this Privacy Policy periodically to reflect changes in our business practices, operations, or legal obligations. Updated versions will be published directly on this page with an updated "Effective Date."